Frequently Asked Questions

Most of our medical devices are CE and ISO 13485 certified. Specific certifications vary by product line (e.g., hospital beds, surgical lights). Please check the product data sheet or contact us for digital copies of the certificates.

Standard lead times are typically 15–30 days after order confirmation. For customized products or large-scale hospital projects, we will provide a specific shipping schedule during the quotation process.

Yes, we offer comprehensive OEM and ODM solutions. We can customize logos, colors, and specific technical features of our medical equipment to align with your brand and regulatory requirements.

We provide a standard 12 to 24-month warranty depending on the product type. During this period, we offer free replacement parts and technical support for any manufacturing defects.

Once your order is dispatched, our logistics team will provide you with a Bill of Lading (B/L) and tracking details via email. You can monitor your shipment through the carrier's designated tracking portal.